Shipping

We all know the potential benefits of Hydrogen Rich Water, so it is important that you receive your order as soon as possible.

All orders received will be processed and dispatched within 24 hours of being received (excludes weekends) and will arrive approximately 2 – 10 working days from dispatch depending on where you live.

SHIPPING FEES

We offer express domestic shipping Australia wide for $9.90 and FREE express domestic shipping on subscription orders and orders over $100.

Currency:

All prices are listed and charged in Australian Dollars (AUD).

Shipping company

In order to give you the best service possible all our orders are shipped express via Australia Post.

Delivery:

Goods will be delivered to the address specified on the order. If no one is home, a card will be left in your letterbox and you can collect your order from your local post office.

Your order tracking number and a link to the Australia Post tracking website will be contained in the order tracking email that you will receive once you have placed your order.

RETURNS

At “H2 for You” we value our customers.

If you’re not completely satisfied with our products then we will replace them, or issue a refund or credit note if you complete the returns process within 30 days (Hydrogen Water Makers 60 days) of the date of purchase.

Goods Damaged in Transit

We accept the return of all goods that are damaged in transit.

If your goods have been damaged in transit, then please contact us at [email protected] within 5 working days of receiving your goods in order to obtain a return authorisation number.

Please note that we will not accept a return unless it has an authorisation number.

Please note that every effort is taken to ensure that we pack your order as safely as possible. Unfortunately, in some rare instances damage does occur from time to time.

We thank you for your patience and co-operation in the event of a breakage or error with your parcel.

All goods damaged in transit must be returned within 30 working days of the purchase date.

Goods that do not reflect their advertised description or are no longer require after a change in mind

We accept the return of unopened, undamaged goods that do not match their advertised description or are no longer required due to a change in mind.

If you would like to return the unopened undamaged goods, then please contact us at [email protected] within 14 working days of receiving your goods in order to obtain a return authorisation number.

All goods (except for Hydrogen Water Makers) must be returned within 30 working days of the purchase date.

Hydrogen Water Makers

We accept the unconditional return of Hydrogen Water Makers within 60 days of their purchase date.

If you are not satisfied with your Hydrogen water maker, then please contact us at [email protected] in order to obtain a return authorisation number.

All Hydrogen Water Makers must be returned within 60 working days of the purchase date.

Returning Goods:

You will be issued with a return Authorisation number and address of where to send your goods, and they must be received back within 30 days.

User tracking

If you are shipping an item valued at over $100, then you should consider using a trackable shipping service or purchasing shipping insurance. Australia post offers additional insurance and signature on delivery for a reasonable fee. We don’t guarantee that we will receive your returned item.